Terms and Conditions

Who we are

Golden Euro Casino is run by Continental Ventures Ltd. in St John's, Antigua, under a licence from the Antigua Gaming Commission. Payments for the casino are handled by GE Gamma Ltd., company number 10848693, a related company in England. When you open an account, your agreement is with both companies.

Opening an account

You must be 18 or older to hold an account with us. Your registration details need to be correct and something we can check against documents later. Each person may keep one active account, and we allow one account per household unless we have agreed otherwise. If someone holds more than one active account, winnings on those accounts are void.

We do not take new registrations from the United States and its territories, the United Kingdom, the Slovak Republic, Costa Rica, Hungary, Austria, Antigua and Barbuda, Belarus, the Russian Federation or Greece. Players who are in Germany, Australia or Switzerland when they place a bet cannot play with us. Bets placed from there are void, and all deposits and withdrawals are reversed.

Keeping your account safe

Your username and password are your responsibility. Anyone who logs in with them is treated as the account holder, so keep them to yourself. If you forget your password, choose "Forgot Password?" in the casino, enter your username and email address, and use the security code we send you to set a new one.

Inactive accounts

An account with no activity for 12 months is marked as dormant and switched off. After five years without any activity, we charge an administration fee of £120.

Deposits

Every deposit is checked before it is processed. You may only use payment methods in your own name and only the methods shown in the cashier. If a payment method turns out not to belong to you, we pause the account until the owner of that method confirms the payment in writing.

Withdrawals

Each deposit must be played through at least once before you can withdraw. Where possible we send money back through the method you used to deposit, and we make the final choice of payout method. Weekly payout limits are shown in your cashier; larger wins may be paid in stages over several weeks. Before your first payout we ask for a valid photo ID and a utility bill from the last two months.

Bonuses

• One bonus per account, customer and household.
• Coupon codes must be entered before you deposit and cannot be added afterwards.
• The maximum bet while you play with a bonus is £10.
• Deposit bonus coupons need 30 times the deposit plus the bonus to be wagered, unless the offer says otherwise; no-deposit coupons need 60 times the bonus.
• Unless an offer says otherwise, only slots count towards wagering.
• Money given without a deposit can be cashed out up to five times the bonus amount, and winnings from a free spins bonus up to £25, unless the offer says otherwise.
• A bonus that has not been fully wagered within 12 months is removed.

Slot tournaments

Buy-ins, add-ons and re-buys come from your real money balance, and bonuses cannot be used for them. If we cancel a tournament, your buy-in goes back to your account.

Refunds

Once a deposit has been played, it cannot be refunded. We look at a refund request only if it reaches us within 24 hours of the deposit, or within 30 days if someone else or a minor used your account without permission.

Fair play

We may close accounts, keep balances or void winnings where we find several accounts, misleading details, reversed deposits, bonus abuse or the use of software to influence games.