Privacy Policy
What we collect
We collect the details you give us when you register, your messages with our team, how you use our games and services, your preferences, your betting history, and the payment details you use for transactions. We also keep records our systems create when they check for fraud or money laundering. You do not have to share information with us, but without it we may not be able to offer you our services.
Why we use it
- To open and run your account, verify who you are, process payments and send you important service messages.
- To offer you limits and to spot betting patterns that may point to a gambling problem. Some of these checks are automatic, for example when our system stops a deposit above a limit you have set.
- To send you news and offers by email, SMS or post. Every message tells you how to stop receiving them.
- To manage risk, keep records required by law and improve our games and services.
Who we share it with
We work with trusted partners, for example for fraud and risk checks, customer service and advertising. They may only use your data on our instructions and must keep it safe. We may also share data when the law, a court or an authority requires it, or to protect our customers, our service or our rights. Statistics we share with partners never identify you.
Keeping your data safe
We use security measures to protect your data and review how we collect and store it. If you follow a link to another website, that site's own privacy policy applies.
Your rights
You can ask to see your data, correct it, have it deleted when we no longer need it, limit how we use it, receive a copy of it and object to how we use it. You can also stop marketing messages at any time. Some requests may be refused in part where the law requires us to keep data, and we ask for proof of identity first.
How long we keep records
Under the rules of the Antigua Gaming Commission and the anti-money laundering law of Antigua and Barbuda, we keep customer records for six years. During that time we cannot delete them, even on request.
Contact
For any privacy question, or to reach our data protection officer, write to [email protected].